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Image promoting Jason Mitchell's article on choosing the right tech vendor.

How to choose the right tech vendor: Five steps to success

Jason Mitchell
VP Customer Experience, Typefi

When was the last time you downloaded a new app to your phone? Every day, we make choices about new and existing technologies that will (hopefully) make our lives easier or more enjoyable.

When it comes to choosing technology for your business, though, the process can be daunting—especially when it’s in a field outside of your expertise.

What if you invest a bunch of time, money, and effort into a new tech platform, but you don’t end up with the solution you actually need?

To ensure success, it’s incredibly important to select a tech vendor you can trust.

Over the past two decades, I’ve been on both sides of the experience—as a publishing operations manager, and now as a publishing tech vendor—and I’ve learned that there are five simple steps you can follow to ensure a great outcome.

Typefi logo on a bokeh background with arrows pointing to the AICPA SOC seal. Title text overlaid reads, Typefi achieves SOC 2 Type 2 Compliance.

Typefi achieves SOC 2 Type 2 compliance

Organisations around the world trust Typefi with their content, and that trust is something we value highly.

While we have always managed customer data with the utmost care, we are proud to announce that Typefi has recently achieved compliance with the SOC 2® Type 2 criteria for controls related to data security, availability, processing integrity, confidentiality, and privacy.

Successfully meeting these criteria demonstrates Typefi’s strong and ongoing commitment to data security.

In addition, Typefi customers and partners can enjoy peace of mind knowing that our systems and processes have been audited and deemed compliant with best-practice global standards.

Typefi Writer 64-bit edition title image

Enjoy greater content control with Typefi Writer 8.7.1 (64-bit edition)

Guy van der Kolk
Product Manager for Typefi Writer

I’m excited to share with you the release of Typefi Writer 8.7.1 (64-bit edition), with new features designed to help save you time and boost efficiency while authoring in Microsoft Word.

We understand the frustration in discovering that there’s missing links in your final publication, and then having to spend more time resolving the missing links and re-running your job. Typefi Writer 8.7.1 helps to prevent this frustration by signalling missing link alerts prior to a job being sent, as part of the preflight document process in Microsoft Word.

A screenshot of the My Typefi dashboard for Typefi. This screen shows the total time used, support tickets and Typefi users.

My Typefi: Your support stats dashboard is here!

Jason Mitchell
VP Customer Experience, Typefi

As a company, we pride ourselves on delivering automation that enables our customers to ‘do more’ in business and you can do more, when you know more.

We needed to do better at reporting on and sharing the support figures for our customers, and now we’re excited to share the launch of My Typefi. My Typefi is a secure website that delivers real-time reporting of an organisation’s key Typefi Support data. Huzzah!

Every Typefi customer can now access to quickly view the support stats for their organisation. Sign in with the same credentials that you would use to access Typefi Support, and use the information from My Typefi to self-manage your support better, thanks to improved data transparency.