Solutions Manager


Location: Remote—USA-based, available for West Coast working hours

This is a great opportunity for an experienced and highly motivated Solutions Manager to join our team of publishing experts at an award-winning global B2B software company.

Founded in 2001 on the Sunshine Coast, Typefi has customers in 20+ countries, and a diverse team based in Australia, UK, Europe, USA, Sri Lanka, and South Africa.

This role is remote and we are looking for someone in the USA. You must be available to work during West Coast working hours.

Purpose of the role

Typefi is looking for a Solutions Manager to ensure the smooth implementation of new customer projects and provide critical support for Typefi’s established customers. The ideal candidate for this position is highly motivated and solutions-oriented with strong Adobe InDesign skills, a healthy knowledge of XML and associated technologies, an interest in innovative publishing for print, online and mobile, and a desire to help people DO MORE through the power of intelligent automation.

What you’ll be doing

  • Working closely with Solutions Consultants to understand the customers’ requirements
  • Taking the lead to successfully implement new projects
  • Collaborating with Typefi engineers to ensure deliverables meet expectations
  • Using your Adobe InDesign experience to create and modify Adobe InDesign templates
  • Finding the best way of leveraging Typefi’s patented software to create automated publishing workflows
  • Documenting customer solutions to help others use and maintain the solution
  • Providing high-quality customer support through Typefi’s online support system

Skills to succeed in this role

  • Excellent organisation
  • The ability to manage competing demands to deadline and within defined scope
  • Strong Adobe InDesign skills
  • Pre- and post-print production experience using XML workflows will be a significant advantage
  • Technical knowledge of EPUB, HTML and other digital publishing formats and workflows
  • Excellent written and verbal communication
  • Initiative and the ability to work remotely and independently
  • Experience in a project implementation will be an advantage
  • Knowledge of legal publishing will be an advantage

What we offer

  • A competitive compensation and benefits package based on skills and experience
  • Comprehensive training in Typefi and associated technologies
  • The opportunity to be part of a global team of experts working on an innovative, world-leading publishing platform
  • A flexible, remote working environment

About Typefi

Typefi (TY-pi-fy) is an award-winning global publishing automation company. We help our clients simplify and optimise their publishing workflows using intelligent automation software. Founded in 2001 on the Sunshine Coast, Typefi has customers in 20+ countries, and a diverse team based in Australia, UK, Europe, USA, Sri Lanka, and South Africa. Typefi’s people are considered some of the world’s most renowned experts in publishing, design and software engineering. The team works closely with industry leaders and technology partners to keep Typefi’s products and services at the cutting edge of publishing innovation.

Company culture

We celebrate diversity in the workplace, and we proudly have a team that hails from 12+ countries, works across five continents, and speaks 14+ languages! Our differences and perspectives are respected, and we encourage and empower staff to share them—it’s what adds great value to our company and unites our team, and ultimately helps us deliver unique innovation and solutions for our clients.

Teamwork and communication

  • Work as part of the Typefi team (both locally and globally) to create a positive, tolerant and harmonious work environment
  • Deal with all staff and customers in a helpful, courteous, and respectful manner
  • Communicate ideas that may improve the efficiency, performance or standards of your department and be open to the consideration of new ideas
  • Actively participate in the giving and receiving of constructive feedback to ensure understanding and open team relationships

Policies and procedures

  • Actively ensure that the workplace is kept free from harassment, bullying behaviour and discrimination through thoughtful behaviour, leading by example, and reporting any concerns
  • Work in accordance with Typefi policy and procedural guidelines
  • Comply with all Occupational Health and Safety guidelines, reporting any potential risks or hazards
  • Follow safe work practices for self and others

How to apply

This role is an immediate start, so apply now! We are only accepting applications until 1 October 2023. Send your resumé and a cover letter telling us why you’re the ideal fit for this role to Jason Mitchell, VP Customer Experience, via