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We’re hiring! Solutions Manager, Netherlands or UK

We’re seeking a highly motivated, solutions-oriented customer service professional with proven project management skills, strong Adobe InDesign skills, a healthy knowledge of XML and associated technologies, an interest in innovative publishing for print, online and mobile, and a desire to help people DO MORE through the power of intelligent automation.

Sound like you? Read on…

About Typefi

Typefi is the world-leading provider of single-source automated publishing software, helping people around the world publish their content faster and in more formats.

Typefi’s publishing platform fully integrates print, online and mobile production in a seamless end-to-end automated workflow, enabling Typefi’s customers – from individuals and small businesses through to global publishers, international organisations and Fortune 500 companies – to take a single source document and automatically render it in over 30 beautifully-designed formats for print, online and mobile in under three minutes with 100% accuracy.

Founded in 2001 in Queensland, Australia, Typefi and its global team are committed to the core values of integrity, expertise, ‘solving the right problem’, teamwork and collaboration, and customer engagement.

About you

You have:

  • Excellent organisational skills and the ability to manage several projects at the same time to deadline and within defined scope
  • Strong Adobe InDesign skills
  • Pre- and post-print production skills will be a significant advantage
  • Working knowledge of Microsoft Windows and Apple OS X operating systems
  • Demonstrated experience in utilising XML workflows for production of publications
  • Technical knowledge of EPUB, HTML and other digital publishing formats and workflows
  • Excellent written and verbal communication skills
  • A ‘solutions mindset’ and a willingness to take responsibility for providing positive customer outcomes
  • A strong interest in technology and the ability to adapt to technological changes and advancements
  • Initiative and the ability to work independently
  • Experience in a customer service or customer support role will be an advantage
  • Second-language skills will prove a significant advantage
  • The ability to manage competing demands is essential

What you’ll be doing

You’ll be a valued member of Typefi’s Professional Services team, whose members develop, demonstrate and implement Typefi-based solutions for a broad range of customers with diverse publishing needs.

As a Solutions Manager, you will:

  • Work with Solutions Consultants to understand and document customers’ requirements
  • Work with Solutions Consultants, Senior Solutions Consultants and the VP of Product to develop and document solutions to meet customers’ identified needs
  • Manage project deliverables and Typefi implementation, including working with Professional Services engineers to implement solutions
  • Create and modify Adobe InDesign templates to be used in customers’ Typefi publishing workflows
  • Document customer solutions on Typefi’s internal wiki
  • Provide customer support through Typefi’s online support system
  • Take the lead in communicating to assigned customers through regular virtual meetings
  • Take part in weekly online Professional Services team meetings
  • Attend face-to-face meetings and events throughout the year

What we offer

  • A competitive compensation package based on skills and experience
  • Comprehensive training in Typefi and associated technologies
  • Opportunities to travel within Europe and internationally
  • The opportunity to be part of a global team of experts working on an innovative, world-leading publishing platform
  • A flexible working environment, including the ability to work remotely

How to apply

Send your resumé and a cover letter telling us why you’re the ideal fit for this role to jobs@typefi.com.

Position description (PDF)

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